Privacy Policy for Save ukraine Livies

Effective Date: [6/7/2024]

At SaveUkraineLives.com, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a donation, or interact with our services.

Information We Collect

We collect personal information you voluntarily provide, including:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment information (processed securely through third-party providers)

  • Any other details you share through forms or direct contact

We may also collect non-personal data such as browser type, IP address, device info, and usage data through cookies and analytics tools.

How We Use Your Information

Your data is used for the following purposes:

  • To process and confirm your donations

  • To send receipts, updates, and thank-you messages

  • To keep you informed about our impact, campaigns, and news (only with your consent)

  • To improve the performance, security, and content of our website

  • To comply with legal or regulatory obligations

How We Share Your Information

We do not sell, rent, or trade your personal data.
Your information may only be shared with:

  • Trusted third-party payment processors (e.g., PayPal, Stripe)

  • Email service providers (for newsletters, if opted in)

  • Legal authorities if required by law or court order

All third-party partners are required to adhere to strict privacy standards.

Cookies and Tracking

We use cookies to enhance your browsing experience and gather anonymous data about site traffic and user behavior. You may opt out of cookies via your browser settings.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Payment information is encrypted and handled only by secure third-party processors.

Your Rights

Depending on your region, you may have the right to:

  • Access, update, or delete your personal data

  • Withdraw consent to data processing

  • Request data portability

  • Lodge a complaint with a data protection authority

You can exercise your rights by contacting us at info@saveukrainelives.com

Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that a child has provided us with personal data, we will take steps to delete it.

Policy Updates

This Privacy Policy may be updated from time to time. All changes will be posted on this page, and your continued use of the site indicates acceptance of the updated terms.

 

Shipping and Delivery Policy

If you have made a donation that includes receiving a physical gift (e.g., t-shirt, bracelet, awareness kit), please note the following:

  • Processing Time: Orders are processed within 5–7 business days after donation confirmation.

  • Shipping Time: Delivery typically takes 7–21 business days, depending on your location.

  • Shipping Areas: We currently ship to most international destinations. Any shipping restrictions will be noted on the product or campaign page.

  • Tracking: A tracking number will be provided (when available) via email upon shipment.

Cancellation and Refund Policy

Donations made to SaveUkraineLives.com are generally non-refundable. However, we understand there may be exceptional circumstances. A refund may be issued under the following conditions:

  • The donation was made in error (e.g., wrong amount entered)

  • Duplicate donations were made by mistake

  • Unauthorized or fraudulent transactions were detected

If you believe you qualify for a refund, please contact us within 7 days of the donation date at:

📧 Email: info@saveukrainelives.com

Please include:

  • Full name

  • Donation amount and date

  • Method of payment

  • Reason for the refund request

All requests will be reviewed on a case-by-case basis. Refunds, if approved, will be processed back to the original payment method within 10–15 business days.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

📧 Email: info@saveukrainelives.com
🌐 Website: www.saveukrainelives.com